Privacy Policy
Last updated: September 2026
Baseflow Digital ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit baseflowdigital.com or engage with our services.
1. Information We Collect
We may collect the following types of information:
- Contact information — name, email address, phone number, and company name provided when you reach out to us or book a call.
- Usage data — pages visited, time spent on the site, referring URLs, and browser/device information, collected via Google Analytics.
- Communications — messages you send us via email, SMS, or any contact form.
- Phone number — if you opt into our SMS program by texting HELLO to 832-219-6949.
2. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and schedule discovery calls
- Deliver our AI consulting services
- Send you SMS messages you have opted into (see Section 4)
- Improve our website and understand how visitors use it
- Comply with legal obligations
3. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties. We may share information only in the following limited circumstances:
- Service providers — trusted vendors who help us operate our business (e.g., Google Workspace, Calendly, Netlify), bound by confidentiality obligations.
- Legal requirements — if required by law, regulation, or legal process.
- Business transfers — in connection with a merger, acquisition, or sale of assets, with appropriate protections for your data.
4. SMS / Text Messaging
Data Collected
When you opt into our SMS program, we collect your mobile phone number and a record of your messaging interactions with us.
How We Use It
Your phone number is used solely to send you messages you have consented to receive — including appointment reminders, follow-ups, and service-related updates from Baseflow Digital.
No Third-Party Sharing for Marketing
We will not share, sell, or rent your phone number or SMS messaging data to any third party for marketing or promotional purposes.
Opt-Out
You may opt out at any time by replying STOP to any message from us. After opting out, you will receive one final confirmation and no further messages will be sent. To re-subscribe, text START to 832-219-6949.
Help
Reply HELP for assistance, or email us at kevin@baseflowdigital.com.
Message & Data Rates
Message and data rates may apply. Message frequency varies. Mobile carriers are not liable for delayed or undelivered messages.
5. Cookies & Analytics
We use Google Analytics to understand how visitors interact with our website. Google Analytics may use cookies to collect anonymous usage data. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.
6. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes described in this policy or as required by law. SMS opt-in records are retained for a minimum of four years in accordance with carrier and regulatory requirements.
7. Your Rights
Depending on your location, you may have the right to access, correct, or delete the personal information we hold about you. To exercise any of these rights, please contact us at kevin@baseflowdigital.com.
8. Data Security
We implement reasonable technical and organizational measures to protect your information from unauthorized access, loss, or misuse. However, no method of transmission over the internet is 100% secure.
9. Children's Privacy
Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Your continued use of our website after changes are posted constitutes your acceptance of the revised policy.
11. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us at:
Baseflow Digital
kevin@baseflowdigital.com
baseflowdigital.com